Shipping & Delivery
Shipping Policy
At AU Chick, our priority is to ensure a smooth and enjoyable shopping experience for our valued customers. To achieve this, we are dedicated to providing efficient shipping and delivery services. Please review the following information regarding our shipping policies and procedures.
Processing Time
- Most of our items are made on demand. Orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.
- If you have an urgent event, we can request our producers to expedite the process. High-quality cotton and linen products may require more complex and varied manufacturing processes. Rest assured, we maintain strict quality control and careful product packaging.
Processing time is separate from the shipping time. You will receive an additional notification when your order has been shipped.
Shipping Areas
We deliver within Australia, New Zealand, Brazil. Many more regions to come.
Shipping Rates and Estimates
- All orders qualify for free shipping.
- Shipping time: Standard Shipping typically takes 8-12 business days for Australia, New Zealand, and Brazil.
Please note that shipping times are estimates and actual delivery times may vary.
Environmental Commitment
We are committed to reducing our environmental impact and incorporating sustainable practices in our shipping process. We use eco-friendly packaging materials and optimize shipping routes to minimize our carbon footprint.
Shipping to Remote Areas
Please be aware that deliveries to remote areas may require additional shipping time or may incur additional fees. We will notify you if your order is subject to these conditions.
Important Notices
Shipping times may be affected by factors such as extreme weather conditions, holidays, or unexpected events such as strikes. We appreciate your understanding and patience in these circumstances.
How to Check the Status of Your Order
We pride ourselves on providing excellent customer service and personal attention. When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Address Changes and Updates
If you need to modify your shipping address, please do so within 24 hours of placing your order. We strive to expedite processing and shipping times, so there is only a small window to correct an incorrect shipping address. Contact us immediately if you believe you have provided the wrong shipping address. Any mistakes in the delivery address will be the sole responsibility of the customer, and surcharges for address changes may apply.
Delayed or Lost Shipments
If you have not received your order within 30 days of receiving your shipping confirmation email, please contact us at customersupport@auchick.com with your name and order number. We will investigate the issue and provide a timely resolution.
Track Your Order
Stay informed about your order progress by visiting our order tracking page.
Refunds, Returns, and Exchanges
- We accept returns up to 30 days after delivery, provided the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.
- In case your order arrives damaged, please email us as soon as possible at customersupport@auchick.com with your order number and a photo of the item’s condition. We handle these cases on an individual basis and will do our best to provide a satisfactory solution.
- For more information, please visit our full Return policy page.
Contact Us
If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team at customersupport@auchick.com. We are here to help and ensure that you have a pleasant shopping experience with Au Chick.
Please note that the provided shipping times are estimates and may vary due to factors such as an invalid address, customs clearance procedures, or other causes. We appreciate your understanding and patience during these uncertain times.